Store Policies

Ordering and Payment

Cat and Kettle accepts payment in the form of PayPal, Apple Pay, Google Pay, Stripe, Square, credit cards, debit cards, and more. Payment is processed at the time of purchase and an e-mail confirming the order details and billing/shipping information will be sent upon completion. E-mail addresses provided during checkout must be accurate to receive confirmation and updates. Please also double-check your address at this time and reach out to us if there are any issues.

Privacy Policy

We take your privacy very seriously! Your personal information will ONLY be used to fulfill and ship your order. Your information will never be given out or sold to anyone. We will only ever contact you if there is an issue with your order, or if you have opted to receive our newsletter (which can be unsubscribed from at any time).

Shipping Policy

Currently, we only ship within Canada.

All flat paper items (ex: stickers, greeting cards, and art prints) are shipped via Canada Post’s Oversized Lettermail by default, with a tracked shipping upgrade available. All other items are shipped via Canada Post’s Regular Parcel service.

Oversized Lettermail is not a tracked service. For tracking on paper items, please select “Xpresspost“.

Return and Exchange Policy

If you are dissatisfied with your purchase, please reach out to us within one week (7 days) of delivery of your order for a return or exchange. Returned items must be unused, unwashed, undamaged, and in their original packaging or they will not be accepted. The customer assumes the costs of the return shipping.

Unless your package was damaged or lost, shipping charges will not be refunded.

Lost, Damaged, or Defective Merchandise

Please contact us if your merchandise arrived defective, damaged or if you received the wrong item, so that we can evaluate and replace or refund your order. Note that we may require the item(s) to be returned before issuing any replacements.

If your package arrives damaged, please notify us immediately. Keep all shipping materials and all contents. Photographs of the damage will also assist in filing claims with carriers.

If your package does not arrive within the expected/reasonable timeframe and you believe it to be lost, please reach out to us for a replacement. Lost packages are subject to verification and Cat and Kettle is not responsible for lost packages due to an incorrect shipping address provided by the customer.

Please understand that refunds or replacements cannot be issued if your package was stolen after having been successfully delivered to the provided address. These circumstances are beyond our control and are not covered by shipping insurance.

Unfortunately, we cannot accept returns on sale items or gift cards.